We take great care to provide high quality products at the best prices, and endeavour to provide the best possible service at all times. In the highly unlikely event that the products you receive from us are faulty then simply send an email to firstname.lastname@example.org stating the issue that you have encountered with the product. We will arrange for you to return the product to us and once we have received it we will either send out a replacement or provide a refund. The postage costs will also be reimbursed.
Returning products which are not faulty
You also have the right to return any product you have bought if you decide that you simply do not want the product any more. You must contact us within fourteen days of receiving the product. Email email@example.com explaining that you no longer want the product. You will then have to send the product back to us and we will refund the cost of the product within five working days of receiving it. Non-faulty products must be:
- Completely unused
- Have all original packaging and labelling included
- Be securely packaged to send back to us and have full postage paid
- If possible have the receipt included
Please note that we are unable to refund postage/delivery costs of sending a non-faulty product back to us.
You are also able to cancel any orders you have made. Please contact us as soon as possible when you have decided to cancel an order. If it has not been sent out we will be able to cancel it and refund all costs within five working days. However, if a product is already on its way to you it will have to be returned as an unwanted item as the information above describes.
How will I be refunded?
All returned products are refunded by sending money to the PayPal account which was originally used to pay for the item. We will send all refunds within seven days of receiving the products. Please note we are unable to send money for refunds anywhere other than this.
Where should returned items be sent to?
All contact details and postal addresses for returns can be found on our contact details page.
It is strongly recommended that a trackable delivery method is used to post products back to us, or Royal Mail Signed For/Special Delivery is used when returning products to us. Please note that we cannot issue refunds until we receive products, and we cannot issue a refund if a returned product fails to reach us due to being lost by the Royal Mail or a courier company.
At Sea Angling Shop we try to keep postage and delivery as simple as possible while ensuring that we more than comply with all UK/EU regulations on delivery regulations and consumer rights. We hope that the above information makes our returns policy clear, and feel free to get in touch with any questions or comments you may have.